[SLL] Nationwide Internet: melting down?

[Ana]

On Thu, Aug 09, 2007 at 05:17:59PM -0700, Tim Maher wrote:
> Okay, my "Nationwide Internet" DSL service went out again today (at
> 4pm), and after listening to the "hold music" for an hour, I was given
> the usual explanation -- everybody in "my area" is affected, and
> they're working with Qwest to determine what's wrong.
> 
> I'm totally fed up with this crappy reliability, and ready to switch
> to a more reliable DSL IP -- or maybe even to cable. When I posted a
> similar message back in July, Ralph Sims reported that he uses Qwest
> DSL, and had never had an outage. But IIRC he's in Shelton, so his
> experience may not be relevant to what I'm seeing in Seattle (maybe
> they ran a dedicated fiber optic cable right to his house? 8-} )

I know someone (a customer with home-based business) who ended up with
Nationwide the same way you did, and, like yours, the service was
terrible.  I called Speakeasy to see if they could do any better, but
they said it really was Qwest's fault, and that because DSL is delivered
via copper...  and because all copper is ultimately owned and controlled
by Qwest, they couldn't guarantee better reliability.  They wound up
with cable modem and business account that comes with a static ip,
actual customer service, and no traffic restrictions.  It's worked very
well so far.

- Ana